OSMO by Commerciax

Data Deletion

You can request the deletion of your OSMO account and all data associated with it at any time.

What gets deleted

  • ✕Your account and login credentials
  • ✕All content created through OSMO (blogs, social posts, outreach emails)
  • ✕Your business profile and preferences
  • ✕Connected social account tokens (Facebook, Instagram, LinkedIn, etc.)
  • ✕Connected Google account tokens (Gmail) and the stored Google account email
  • ✕All conversation history with the OSMO AI
  • ✕Uploaded files and images
  • ✕SEO scan results and keyword data
  • ✕Outreach leads and campaign data

How to request deletion

1

Via the app (fastest)

Log into OSMO and go directly to osmo.commerciax.com/account/delete. You'll be asked to re-enter your password, type your account email, and confirm before deletion is scheduled. Your data will be permanently deleted within 30 days.

2

Via email

Send an email to dev@commerciax.com with the subject line "Data Deletion Request" and include the email address associated with your OSMO account. We will process your request within 30 days and send a confirmation email when complete.

Connected via Facebook or Instagram?

If you connected your Facebook or Instagram account to OSMO, you can also revoke access directly from Facebook at any time: Facebook Settings → Apps and Websites → OSMO → Remove. This immediately revokes OSMO's access to your Facebook/Instagram account. To also delete any data we stored, follow the steps above.

Connected Gmail?

If you connected a Google account so OSMO could send outreach email on your behalf, you can disconnect it at any time from OSMO's outreach settings, which deletes the stored tokens immediately. You can also revoke OSMO's access directly from Google at myaccount.google.com/permissions. OSMO only ever holds permission to send mail — it never had access to read, search, or delete anything in your mailbox, so there is no mailbox content for us to delete.

Timeline

Immediate: Connected social account tokens (Facebook, Instagram, LinkedIn, X, TikTok, Canva, Gmail, Google Search Console) are revoked and any scheduled posts are stopped. You can still log in during the 30-day window solely to cancel the request.

Within 30 days: All personal data is permanently deleted from our servers and backups.

Questions? Contact us at dev@commerciax.com. View our full Privacy Policy.